Return Policy

Return Policy - Orkamat

At Orkamat, we are dedicated to your well-being and satisfaction. We stand behind the quality of our acupressure products and want to ensure they support your journey to relaxation. However, we understand that sometimes a product may not be the right fit. If for any reason you are not completely satisfied with your purchase, you may return it under the conditions outlined below.

Return Conditions

  • Return Period: You have 30 days from the date of delivery to initiate a return.

  • Refund Timeline: Once your return is received and inspected, we will process your refund within 3-6 business days. Please note that depending on your bank, it may take additional time for the funds to appear in your account.

  • Return Address: Please contact our support team at info@orkamat.com to receive the correct return address for your region.

Eligibility & Return Cases

To ensure a smooth process, please review the following return scenarios:

  • Order Cancellation: You may request a cancellation within 30 minutes of placing your order, provided it has not yet been processed by our warehouse. After this window, the order cannot be canceled as it will have entered the shipping workflow.

  • Damaged Upon Receipt: If your product arrives damaged, please contact us immediately. Include clear photos of the product and the packaging. We will prioritize sending a replacement or finding a suitable solution.

  • Manufacturing Defects: We inspect our products carefully, but in the rare event of a material or workmanship defect after use, we will review the case for an exchange or refund.

  • Change of Mind: If you change your mind, you may return the product in its original, unused condition and packaging within 30 days. Please note that return shipping costs are the responsibility of the customer.

  • Exchanges: If you would like to exchange your item for a different model or variation, please contact us to make arrangements.

  • Incorrect Item: If you receive the wrong item, please notify us immediately so we can rectify the mistake at no cost to you.

Return Procedure

To initiate a return, please follow these steps rigorously:

  1. Contact Us: Send an email to info@orkamat.com with your order number and the reason for the return. If the item is damaged, please attach photos.

  2. Wait for Approval: Our team will review your request and reply with specific return instructions and the return address. Please do not ship your item until you receive this confirmation.

  3. Ship the Package:

    • Pack the item securely to prevent damage during transit.

    • Tracking is Mandatory: You must use a shipping method that provides a tracking number. Please email this number to us immediately after shipping. Without a tracking number, we cannot validate or process your return.

    • Note: Return shipping costs are covered by the customer. Please be aware that the return address is located outside of Europe.

  4. Inspection & Refund: Upon receipt, we will inspect the product to ensure it meets our return criteria.

    • If approved, the refund will be issued within 3-6 business days.

    • If the package is damaged, incomplete, or the product shows signs of unapproved use, the return request may be declined.

Important Information

  • Hygiene & Condition: As these are personal wellness products, items must be returned in their original condition. If the product or packaging is excessively damaged or shows signs of wear that affect its hygiene or resale value, depreciation charges may apply, or the return may be rejected.

Contact Us If you have any questions regarding returns or need assistance with your product, please do not hesitate to contact us. We are here to help.